Which systems are being used for handling tasks
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How to contact internally between Systematic-Trifork-Netic
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Handover a task between Systematic-Trifork-Netic
General conditions:
All observations must be recorded on the task in Cherwell/Jira.
A task is not handed over before it has been accepted by the recipient.
Task created by Trifork is created in Systematic Jira. If the task is related to an Incident or Service Request please contact Systematic Service Desk for creating af ticket in Cherwell - remember to inform Service Desk about the Jira task ID otherwise a new Jira task might be created.
Task created by Netic is created in Netic Jira and from there link to Cherwell through integration between Cherwell and Netic Jira.
How to start an Incident or Service Request
Contact Service Desk by mail or phone with a description of the problem or issue
Service Desk will assign the task to the right team
How to start a Major Incident
It is Service Desk that will activate Major Incident Management, so call Systematic Service Desk for escalate to Priority A or B. This will automatically start the Major Incident process.
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How to escalate issues or topics
Please call or write to the :
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How to change requirements for monitoring and alarms
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Coordinating deployment with FUT-S
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